The buying path
- First contact → service and location fit → appointment options → confirmed visit → appropriate recall.
MMG for Dental Practices
Choosing a dentist is a trust decision made quickly, often the moment pain starts or a check up is overdue. MMG makes sure the practice that replies first and easiest is the one that gets booked.
What this looks like
01
A new patient enquiry through Google or WhatsApp gets a same day reply with real appointment times, not a callback promise.
02
Patients due for a check up receive a timely, low pressure reminder instead of being left to remember on their own.
03
Reviews get requested from every patient, building the kind of visible trust a practice depends on.
What this looks like in practice
An enquiry about a cracked tooth sent on a Sunday evening, answered first thing Monday with an appointment offered for that same day, logged in the Proof Ledger against the booking it became.
A stronger industry fit
Plan around how dental practices customers actually decide.
MMG uses these questions to shape a useful plan, then adapts it to your own offer, capacity, customer data, and market. The playbook is a starting framework, not a claim that every business works the same way.
What to learn first
- Requested service, preferred location and times, new or returning patient, and the practice's real availability.
Where the money goes
- Appointment utilisation, cancellations, new-patient acquisition cost, service mix, and repeat-visit patterns; use the practice's own figures.
How growth can compound
- Helpful post-visit education → consented recall → easier rebooking; patient feedback → service improvements → stronger verified reputation.
What to measure
- Enquiry-to-booking rate, time to first response, attendance, cancellation recovery, and repeat visits.
Trust and safety
- Do not collect symptoms or medical histories through marketing prompts, diagnose, or promise outcomes. A qualified practice representative approves health claims and patient communications.
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