The buying path
- Style discovery → fit, size and stock confidence → purchase → delivery/collection → styling, review, and repeat drop.
A question about sizing, stock, or a restock date is someone already deciding to buy. MMG treats that question with the urgency of a customer standing at the till, whether the brand sells online, in a store, or both.
A sizing or stock question through DMs or WhatsApp gets answered while the customer is still deciding.
A restock gets announced to the people who actually asked about it, not just a general post.
Ad spend shifts toward what is actually selling that week, not a fixed seasonal plan.
What this looks like in practice
A DM asking if a sold out item is being restocked, answered the same day with a real date, resulting in a sale the moment it landed.
A stronger industry fit
MMG uses these questions to shape a useful plan, then adapts it to your own offer, capacity, customer data, and market. The playbook is a starting framework, not a claim that every business works the same way.
Recommendations depend on accurate business information. Publishing, messaging, ad spend, and third-party actions depend on supported connections, your permissions, and approval settings.